Item Types
Classification of ticket types and categories
Item Types (5)
Type ID
1
Incidents
System classification
Type ID
2
Problem
System classification
Type ID
3
Change
System classification
Type ID
4
ServiceCall
System classification
Type ID
13
Release
System classification
About Item Types
Item Types classify the nature of support requests into standardized categories. This enables proper ticket routing, prioritization, and handling according to organizational workflows and SLAs.
Common Classifications
- — Incident: Unplanned service disruptions
- — Problem: Root cause analysis
- — Change: Scheduled modifications
- — Release: New deployments
- — Request: Service fulfillment