Add New Keyword

Create a custom detection keyword

API Health | 02 Oct 2026 22:04

Short keyword for ticket matching (case-insensitive)

Choose the category - service is automatically mapped

Priority for matching (not currently used, kept for compatibility)

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Guidelines

  • — Keywords must be unique per category
  • — Keep them short and specific
  • — Use common user terminology
  • — Higher weight for important keywords
  • — Case-insensitive matching
Examples
SAP
Accesos-SAP • Weight: 8
WiFi
Conectividad • Weight: 7
Printer
Periféricos • Weight: 6